Refund Policy

MagicDiseny Return & Replacement Policy

At MagicDiseny, your satisfaction is our priority.
Due to the nature of our logistics and fulfillment process, we do not accept returns or exchanges unless one of the following conditions applies:

1. Damaged or Defective Items

If your item arrives damaged or defective due to shipping, you are eligible for a replacement of the same item.

  • You must contact us within 48 hours of receiving your order.

  • Please include clear photos showing the damage or defect.

  • Once verified, we will send you a replacement at no additional cost.

2. Wrong Item Received

If you receive an incorrect item, we will:

  • Send you the correct item at no additional cost, or

  • If the original item is no longer available, we will offer you an alternative product of equal value or issue a full refund.

3. Contact Us

To request a replacement or report an issue, please contact us at:
📧 sales@magicdiseny.com